Complaints Policy.

Statement of Intent

Acti-Fit Midlands Ltd aims to resolve all complaints at the earliest possible stage and are dedicated to continuing to provide the highest quality of service possible throughout the procedure

This Complaints Policy and Procedures has been created to deal with any complaint against a member of staff or Acti-Fit as a whole, relating to the provision of facilities or services

Any person is able to make a complaint about the provision of facilities or services that Acti-Fit provides. This policy outlines the procedure that the complainant and Acti-Fit must follow

Once a complaint has been made, it can be resolved or withdrawn at any stage

The Line Manager will be the first point of contact when following the complaints procedure. If the complaint is against a member of the Senior Management Team, then it should be addressed to The Board of Directors

Any complaint made against The Board of Directors, should in the first instance be raised directly with the individual or the collective board, to seek an early resolution of the issue. Where this does not resolve the issue, or in situations where this is not appropriate or feasible, the three-stage complaints procedure set out in this document should be used