The complaints procedure covers complaints made by any person about any matter connected with the provision of training services by Acti-Fit. The aims of this procedure are to settle any complaint in a fair and reasonable manner.
If you are dissatisfied with the outcome of your complaint, you may appeal to the ESFA. However, you must follow our organisation’s published complaints procedure.
If you don’t have the complaints procedure you can request one from your Trainer.
The complaints procedure tells you:
If you’re unhappy with the outcome you can complain to the Education, Skills Funding Agency (ESFA) about how your complaint was handled:
ESFA complaints team email@example.com
Skills Funding Agency
ESFA will acknowledge your complaint within 5 days and will let you know what will happen next.
There is also an Apprenticeship Helpline that you can call if you think you weren’t successful because you were discriminated against, or your treatment in the interview or application process was unfair.